Software Developer
Roles and Responsibilities
Developement
Support
Mentor
Responsible for Product Development
- Gather the requirements from the customers via portal.
- Discuss the design and carry out feasibility analysis.
- Develop and Deploy new features of Product GRC-Process Control.
- Design class documents for the features in deployment.
- Quality checks on the solutions delivered via SAP Note.
Responsible for Support and Maintenance
- Provide an end-to-end support for the issues raised by the customer.
- Consulting to implement/understand a feature or functionality.
- Provide a knowledge sharing session on the features to the primary support.
- Deliver continuous innovations with respect to the product.
- Monitor the workload and assign the incidents to the team.
- Continuously Monitor the global queue to check any escalation.
Responsible for Mentoring
- Helping a colleague to get through a technical/functional problem.
- Helping a colleague learn about the process of the product.
- Explaining the features/functionalities of the product.